Terms & Cancellation Policy
Terms & Conditions
When becoming a client of DayDreams Beauty Lounge you agree to abide by our Cancellation Policy & Terms of Business.
Prices are correct at the time of publication and are subject to change without notice.
We will respond to your e-mail enquirers within 24 hours wherever possible.
If you are running late your treatment time may have to be shortened or rearranged to avoid inconvenience for other clients on our schedule. If you are more than 15mins late we may not be able to carry out your service and full cost will be charged.
All treatments booked online will require a deposit when booking. Deposits go towards the total cost of treatment. Appointments are confirmed by us once the non-refundable deposit has been secured. If a deposit has not been made we reserve the right to cancel your appointment.
Please give at least 24 hours notice should you wish to cancel an appointment as a courtesy to both our therapists and other clients. Giving this notice will enable us to re schedule your treatment to a more convenient time. Failure to give at least 24 hrs notice will result in forfeiture of your deposit.
If part of a booking is cancelled or changed after arrival, the full cost of the treatment(s) as booked will remain payable upon departure.
Course appointments missed or late cancelled will automatically be deducted from course records.
Gift Vouchers And Pre-Paid Vouchers
Please check expiry date on prepaid treatments or vouchers
You need to advise and present the gift certificate or discount voucher at the time of booking and DayDreams has the right to reject any booking if the voucher is not presented.
Vouchers cannot be redeemed for cash, sold or transferred.
You agree to keep your personal record held by DayDreams updated with your full contact details – which will enable us to contact you in the event of any change relating to your appointments. Where possible, please provide both land line and mobile telephone numbers.
We understand that events and unavoidable circumstances mean that treatments may have to be cancelled or rearranged. We do ask that any appointments you want to cancel are done so at least 24 hours prior to treatment. If a treatment is cancelled last minute your deposit will not be refunded. If you do not arrive to your appointment and have not informed us you are not attending your deposit will not be refunded and you will have to pay up-front for treatments in the future. Cancellations should be made by phone (01322 839538) or by leaving a voice mail.
We cannot be held responsible for any belongings brought into the beauty lounge; a basket is in the beauty lounge for all personal property and will stay in the treatment room with you. Please ensure all belongings are taken with you when leaving the treatment room.
Gift vouchers cannot be exchanged for cash, nor will cash be given for unused balances. Gift vouchers must be used within 3 months of purchase. Gift vouchers are non-refundable.
If you are late for your appointment our therapists will do our best to accommodate you. If you arrive more than 15 minutes late, your appointment may have to be rescheduled. For new clients we do recommend you arrive 15 minutes early to fill out any necessary paperwork for your treatment.
Courses must be paid for upfront; if a course of 8 treatments is bought they must be used within 3 months. Courses cannot be shared between clients.
Preparing for treatment
Please ensure you have visited our website and read our information on what to do before arriving for your treatment. If you are unsure or have any questions please don’t hesitate to call us and ask. For example, please arrive for your eyelash appointment with no eye make up on. Also, please ensure you have followed the correct procedure when preparing for your tan, i.e exfoliating, no make-up/ deodorant etc.
Before booking your treatment please visit our website and check you have none of the contra-indications listed. If you are unsure whether a health condition or injury may prevent the treatment and it is not listed please call us and ask.
Please let the therapist know when booking if you have any allergies as this may prevent or restrict the treatment and can ensure your wellbeing throughout your visit to the beauty lounge.
If you have any recent injuries that you believe may restrict or prevent the treatment please make the therapist aware before booking.
If you believe you may be pregnant or you are aware you are you must notify your therapist, as you will not be permitted to have a treatment.
Please keep in mind when booking for a tint, eyelash services or HD brows that we do require clients to have a patch test 48 hours prior to your appointment. Our therapists are not permitted to carry out any of these treatments if the client hasn’t had any patch test.